1) Proactive communication: We have made proactive communication one of our highest values. If you are calling us for an update, we have failed. Do not accept less from your law firm.
2) Fee transparency: We will never surprise you with unexpectedly high legal fees. If at any time we think our fees may exceed what we told you at the consultation, we will call you to discuss options for mitigating your fees. This doesn't apply to fixed fee or contingency fee matters for which you are not being billed hourly.
3) Availability: Sometimes, you just need to speak to your attorney. When that happens, you do not want to be met with a brick wall of gatekeepers, or an unreachable attorney. We are committed to returning calls the same business day, if possible, and the following day before noon, at the latest.